Why Customer Service Matters in the Chemical Supplier Industry
Purchasing ingredients and chemicals is often intimidating, especially if you do not have a degree in chemistry. What reacts with other chemicals? Should you dilute this chemical? What food ingredients work well in baked goods versus frozen products? Fortunately, chemical supplier Bell Chem has your back with our excellent, knowledgeable customer service force to answer your questions.
When Bell Chem was founded in 1992, John Cervo and Charles Williams focused on more than stocking a warehouse full of chemicals. They fully understood the importance of backing their products with the expertise of a customer service team able to help their customer base with all their questions, from when products would be delivered to how abrasive a cleaner would be on a metal surface.
The role of customer service has grown as Bell Chem’s business has expanded. Bell Chem is able to offer its customers a personalized experience. Clients deserve a one-to-one relationship with a representative who understands their specific needs and can recommend the best products to meet those needs, and Bell Chem makes that relationship a reality.
Transactions with Bell Chem’s customer service team might run the gamut of explaining when to expect a package shipped overnight, giving customers a list of Kosher ingredients currently stocked in Bell Chem’s inventory, or knowing the latest trends in supplements.
While customer service is essential in the success of any business, it is even more necessary in a company such as Bell Chem, since we supply chemicals and supplements designed to be used in medical, food service, and personal care industries. These ingredients will greatly enhance the lives of those who use them when used properly. Trained customer service technicians can assist in explaining the details and interactions of specific chemicals.
Bell Chem’s quality control by a third-party entity ensures the chemicals sold to our customers are pure and will react predictably. It also means all areas within Bell Chem’s organization meet specific standards from the time the chemical components enter the warehouse until it is shipped to you. This method of customer service exists to give you the peace of mind that what you order is exactly what is sent to you. We pride ourselves on our error-free commitment from your order placement through delivery and billing. Remember, many companies might stock a chemical your company needs, but Bell Chem backs that chemical with the customer service experience you deserve.
Bell Chem is your chemical supplier based in Longwood, FL (just north of Orlando) with hundreds of products stocked in their 50,000+ square-foot warehouse, and customer service representatives ready to enhance your buying experiene. You can expect the highest quality products, expedited shipping options for maximum efficiency, and unrivaled personalized customer service. Let our knowledgeable and friendly customer service representatives and accounting staff personalize all your needs by either calling 407-339-BELL (2355) or by sending us an online message.